SyncSheet data protection complaints procedure

This is how SyncSheet Limited handles complaints about how it uses personal information. It applies to anyone whose information we hold: people who enquire, book calls or request a Snapshot, clients and their staff, and anyone we contact for business outreach.

How to complain

Email [email protected], or write to SyncSheet Limited at its registered office: 167–169 Great Portland Street, Fifth Floor, London, W1W 5PF. You don't need to use any particular form of words. If you complain another way, for example on a call, we'll treat it as a complaint and confirm it in writing.

What happens next

Step	What we do	When
1. We log it	We record your complaint the day it arrives	Same day, or the next working day
2. We acknowledge it	We confirm we've received it, give you a reference number, and tell you who is handling it and when to expect an update	Within 30 days, and we aim for 2 working days
3. We investigate	We find out what happened: which information, which system, who had access and what went wrong	Straight away
4. We keep you updated	We tell you how it's going, including if it will take longer and why	At least every 30 days until it's closed
5. We tell you the outcome	We explain what we found, what we've done to put it right, and any changes we've made	Without undue delay

If your complaint is also a request about your data, for example for a copy of it or to delete it, we'll handle that request too, within one month.

If you're not satisfied

You can complain to the Information Commissioner's Office (ICO): the ICO's 'Make a complaint' page, phone 0303 123 1113.